RETURN POLICY

We allow for returns only (not exchanges).

Return requests must be raised within 48 hours of delivery.

• Returns are accepted only for valid cases and are subject to approval as per our policy. The return charge (₹200) and packaging deduction (₹100, if applicable) will be deducted during refund processing.
• There is no return or refund applicable on Tote Bags unless there is a manufacturing defect. In such cases, an unboxing video showing the invoice and defect is mandatory.
• All items sent for return will go through a quality check. Returns will be declined if the item is not received in original and unused condition.
• If the item is returned without original packaging, an additional deduction of ₹100 will apply.
• We reserve the right to reject returns if the product is:
  • Used
  • Damaged
  • Sent without meeting hygiene standards
• Once the return is accepted and the product reaches us, the refund (after deductions) will be added to your The Unknowns Wallet within 2 business days.
• You can use your wallet balance to purchase any item on the website.

How to Place an Exchange Request?

1. To place a request, kindly share the following details at we@unknowns.club.
   1. Order ID
   2. Name
   3. Contact Details
   4. Address